1. Some suggestions for using Mobihe: A. Use the remote control's on/off key to shut down. Forced power off can easily cause software to lose data and cause hardware damage. B. When uninstalling the application, first select clean data and then select Uninstall; this will avoid the lack of storage space in the box; C. When not in use, please remember to shut down. If you do not turn off the machine for a long time, it will easily cause the box to freeze, etc.; D. Do not put it next to the damp or heating element because it is easy to damage the hardware. E. Use the wired network as much as possible, because the wireless network will receive the influence of environment, climate and other reasons; 2. The Caton Phenomenon appears on Mobihe's video on demand and on TV: A. Does the box often shut down, forcibly power off, and download many game applications? If yes, please use the reset function at the bottom of the box to restore it. Afterwards, maintain a good use habit. Please shut down normally; B. If wifi is used, is there a partition between the box and the router? If yes, it is recommended to use wired access instead; C. Is there a computer download file? If yes, please pause the download; D. Confirm if there are any problems with the network/network cable, etc.; E. If none of the above conditions exist, report the serial number at the bottom of the box to the staff member, and retrieve the logs from the background for analysis; 3. The homepage image fails to load. Only one box appears: If you first judge whether there is a problem in the network, if you are installing a maintenance staff on site, you can open the phone hotspot, and then restart the box after connecting the phone hotspot. If the box can be loaded normally, then there is a problem with the network. If the above method does not work, please use the reset function at the bottom of the box. 4. After the E5 terminal is upgraded to the new version, there is a problem that the cable cannot be used: Use the "Settings" button of the remote control, enter "General Settings", select "Restore Settings", then click "OK" and then return. The box will restart automatically and you can restore it. 5. After the E5 terminal is upgraded to the new version for a period of time, it appears that the "Homecoming" boot animation has crashed: After our analysis, the problem is caused by the fact that the flash memory of the box is not enough (the game is installed too much, or the installation package has not been cleaned up). This situation can only be recovered by the reset function at the bottom of the box. 6. Bind the activated box, reporting 251 errors if there is no expiration: This is caused by the non-synchronization of data between the BOSS side and the sub-platform. It only needs to find a staff member to handle it. 7. After the box is powered on, report 252 error: A. The box can only be launched on the mobile network B. If it is a mobile network, modify the router's DNS to 211.1141.90.68 and 211.1141.85.68 8. After the box is powered on, report the 766 error: Change the router's DNS to 211.141.90.68 and 211.114.85.68 9. Garbage appears after the new box is turned on: This is a wireless security alert that allows a customer to open a browser with a computer, with a safe mode prompt, allowing the customer to click continue, and if not, let the customer set the security mode of the router Wireless network security settings: Turn on security settings and use the WPA-PSK/WPA2-PSK AES encryption method. Authentication type: Automatic; Encryption algorithm: AES; PSK password:******; 10. After the box is powered on, it enters the home page or other page. Such issues as YstenLaunch2D, PanelPage, and App Store stop running. This is caused by a software failure that instructs the customer to enter the “settings†(enter the “local function†- “system settings†- “restore factory settings†via the home button of the remote control. If the invalid advice is given and the customer hardware is recovered, or if it is invalid, then Customer to mobile replacement or repair (hardware recovery has a brush machine function) 11. Cannot load the home page, panel display background image: refresh page. If invalid guide customers to restart the router and eSight multiple times. The reboot is invalid. Instruct the customer to check whether the static DNS is set (entering the router setup interface - DHCP service - DNS). Restart the primary DNS and standby DNS. Master: 211.1141.90.68 Prepared: 211.1141.85.68 12. Failed to download the upgrade package during the online upgrade/Failed to install the upgrade package/Failed to verify the upgrade package: It may be because your home network is not good or our server network is not good. You can perform a manual upgrade. Please provide your email address and provide the model of the set-top box. We will send you a download address of the upgrade package via email. After you open it, you will download the upgrade package and put it on your USB flash drive or SD card. We will also specify the manual upgrade steps in the email. Specific upgrade tutorial can call customer service phone. 13. In the new version of E5, the application cannot be displayed through the USB flash drive: Because the SARFT's restrictions do not allow such Internet boxes to be installed on their own, currently only game applications available in the box can be downloaded. 14. After the box is upgraded, the phone is switched on. The style of the homepage is not the same as that normally used: This is because the box on the line does not get the template information, just need to restart and then refresh the home page (the probability of occurrence is very low) 15. After the box is powered on, it is always in the device startup: This situation is mainly a software problem. In general, you can use the reset function at the bottom of the box to recover. You can contact the customer service phone at the operation step. 16. The box cannot be ordered on demand: This kind of box is generally a terminal that is not shipped normally. It is necessary to report the serial number of the box to the staff individually, and submit it to the R&D staff to synchronize the data in the background. 17. PPPOE dialing prompt 10 or 110 error code: This type of broadband account or password error, please contact the business office to retrieve the account number and password. 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