Recently, relevant departments will renovate the digital kiosk. The reporter took the opportunity to investigate the reason why the old kiosk was "abandoned" by the citizens, so that the new kiosk could be considered.
Question 1 outdated function
Information has not been updated for two months
When the reporter experienced the information kiosk, he found that the query content involved public transportation enquiries, performing arts compasses, Beijing prices, Beijing local taxes and so on. There is concert information in the performing arts compass, one of which is the concert information in May, which has long been outdated but has not been deleted.
In addition, when querying the subway line, you need to select the line first to find the place name. This is very difficult for inquirers who are not familiar with various subway lines to find their destination. When checking the surrounding banks, several banks near the same location overlap on the screen display, which is difficult to identify. You need to look at the catalog on the right.
"The handwriting function does not work and needs to be improved." A citizen who is using an information kiosk told reporters that the touch screen is not working properly and needs to be pressed very hard and the hands are uncomfortable.
The reporter called the customer service phone of the kiosk. The staff said that these kiosks were built in 2004 or 2005, and they are very old. The information kiosks in Beijing are currently being replaced. Due to the large number, it will take a long time to completely renovate.
Problem 2 lack of maintenance
Information kiosk worn out and damaged unattended
Many street kiosks are already dilapidated, and no one wants to use them. Metro Renmin University Station is located on Zhongguancun Street, north of Zhongguancun Science and Technology Park, and south of National Library, which is a densely populated area. The reporter came to the Renmin University subway station and found that there are three kiosks nearby, but only one can be used normally, and the query machines in the other two kiosks are all in a black screen.
The reporter saw that the sign of the "Digital Beijing Information Kiosk" at the entrance to the northeast side of the subway station had shattered, and the word "information" was lying on one side. This "outer coat" was broken in many places, and the structural board inside was exposed. The three walls inside the kiosk are covered with traces of small advertisements after being eradicated. The machine is turned off, the screen is black, the body is mottled, and the casing is worn.
The reporter dialed the customer service phone at the top of the screen, and a staff member said that the machine was broken, and asked the reporter to go to an information kiosk nearby. At the same time, the staff repeatedly emphasized that "we show (here) is online, but it does not guarantee that you can use it when you get there".
Question 3 Poor sanitation
Information kiosk is used as a toilet by passers-by
During the investigation, the reporter found that many kiosks have poor sanitary conditions. I saw two information kiosks at the exit of Dongzhimen Station on Metro Line 13, which were already rusty and aging. The reporter found that the hygienic conditions in one of the kiosks were very poor, including garbage, fallen leaves and sewage. The other kiosk is completely blank and cannot be used at all.
At an information kiosk in the inner street of Fuchengmen, the reporter just came to the door of the pavilion, and there was a smell of urine. Passers-by said that here are almost men's toilets.
â– Department response
Information kiosk damaged due to difficult daily maintenance
Regarding the problems encountered by the information kiosk, the construction company Beijing Shoutong Wanwei Information Technology Development Company responded that it has learned that many information kiosks are indeed damaged and unusable. Since the information kiosk is placed outside, in addition to the sabotage, it is also necessary to resist wind and sun. "It rains and snows accelerate the aging of the machine, and daily maintenance is very difficult." The company will regularly inspect these machines, and if there is a problem, a technician will repair them.
New kiosk will match urban development
According to the staff of the Social Information Department of the Municipal Economic and Information Commission, the current information kiosk is out of date because of serious damage and other problems. Research is underway with the various departments of the Municipal Management Committee and plans to replace all information kiosks as soon as possible. The relevant experts are currently demonstrating and going through the formalities in the relevant departments.
Speaking of the current development of information communication tools such as mobile phones and computers, will the information kiosk be embarrassed? The staff member said that detailed investigations have been conducted in this regard, and the kiosk and these information tools are complementary. The new kiosk will match the city planning, public facilities, etc., so it is worth replacing the new kiosk. As for whether the number of new kiosks will increase and what are the related query content updates, the staff member said that it is not very sure, so it is not convenient to disclose, but related progress will be announced soon.
â– Representative voice
Digital kiosks will gradually be eliminated
Qiang Lei, a representative of the Beijing Municipal People's Congress, said that the original motive for the construction of an information kiosk in Beijing was good, but the current results are not very good. The information kiosk was still partially needed a few years ago, so it cannot be said that there was a problem with the government's decision-making.
So why over time, many kiosks are currently idle on the street, and even become "small advertising kiosks"? Qiang Lei believes that first of all, government propaganda is not enough. The government should guide and publicize everyone so that more citizens can recognize, recognize and use these kiosks. However, many citizens have never used an information kiosk once, and no one has even heard of it.
The second is the applicability of kiosks. Over time, things that are not applicable will naturally be eliminated, just as the once popular street phone booths were gradually replaced by mobile phones in the hands of citizens. Information is developing very fast now, and there are more and more channels of information communication. For example, computers and mobile phones have become the favorite ways for people to query information quickly. The Internet provides a lot of convenience to enter our lives. Qiang Lei believes that the information kiosk will be gradually eliminated in the future and replaced by other means of information communication.
â– Link
Digital Beijing Information Kiosk
Since November 2002, Beijing State-owned Assets Management Co., Ltd. and Capital Information Development Co., Ltd. have jointly established Beijing Shoutong Wanwei Information Technology Development Company, and invested a total of 70 million yuan to operate the "Digital Beijing Information Kiosk" project. Since then, 617 information kiosks have been distributed in major public places in Beijing, covering various aspects related to citizens' lives such as medical treatment, culture, tourism, and catering. For a certain period of time, their accurate and free information has been welcomed to a certain extent.
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