At some time on May 27, I tasted and watched love dramas. At a moment of passion, I was as if I was immersed in myself. I suddenly fell in love with myself. Suddenly the TV screen shook a few times, then it was dark. I was shocked, angry, and who xx shut my TV, so glared around, just a person. Okay, my TV is broken.
The next step is a 2-month after-sale replacement
5.27 Baidu may encounter problems, write down. Pick up the phone and dial 400 to report the repair after the sale and record it. One problem is that my purchase time and billing time are more than a month away (handwritten purchase time on the invoice), and the billing time is a few days before the warranty expires. The purchase time is over. I was scared to take this time to find me in trouble, so when dialing 400, it was determined that the warranty period was based on the time of invoicing, and recording fixed evidence.
5.28 After local sale, he called and asked about the situation and informed that he would send someone to overhaul it.
5.29 Maintenance personnel came to the door for inspection and maintenance. The attitude was just fine. After watching the TV, the LCD screen was initially judged to be defective. The TV was pulled away on the spot and the screen was changed. You can fix it in a week or so.
6.2 Local after-sales callback: This TV screen is out of stock and can't be repaired. Ask me if I don't agree with another TV model. I asked how to change, after the sale informed the purchase of the mall to change the machine, according to the price more than return less. I think this is not bad, my wife is just like a 55-inch TV is not big enough, so I agreed to change. After the sale, she waited for the system audit to complete the replacement of the purchase mall. The result did not expect this is a pit.
During this time, I asked about the results of the audit and went to the mall to check it out. I chose a 65-inch TV to be pleasing.
6.13 Local sales informed that the audit has been completed, and WeChat sent me an audit form to allow me to change the machine. That night, I went to the mall to ask for a replacement. As a result, the salesperson of the shopping mall said that he wanted the original copy, which he did not recognize in the electronic version. Well, I understand this too.
6.14 I called the local customer to request an original approval form. After the sale, there was no original document, only the electronic version. After communication and sales, we promised to print one and stamp and send it to me.
6.16 On the evening of the delivery of the list, I went to the mall again. I received another salesperson and said that I could change it. But at night there was no one in the office. I told me to take the list for the day.
6.17 I took the list to the mall and was a different salesman. I said that I could not change this policy. I blew up on the spot. What I had to do was tell me that I could not change. I told her to call the manager. After the manager came over, she told Sharp to contact them. They would be able to exchange goods, and they would pull the repaired TV to him. I called local sales on the spot and after sales said that other places are doing so. I gave the phone to the manager to let them communicate. After sales response will give me a reply, during the manager's phone number lost a few after sales, said that he did not figure out the situation, let the customer run so much, white, psychological slightly better. This time I ran white again.
During that time, I called another 400 telephones and complained about the local customer service.
In the afternoon, after the local sales call back, he made a mistake and he had to apply again. I can no longer argue with them.
The result of the approval was repeatedly asked during the period.
6.26 After the sale, you have already applied for it. The TV will send it to them and send it to me.
Didn't ask when television arrived?
7.17 After I telephoned the progress, I told the TV that the TV had arrived at the store and would arrange for delivery.
During the urging of many times, because the local after-sales location is not in the same county, after the sale I should contact my maintenance master. After contact, the master said that he would go for television on weekends.
7.27 The TV finally arrived and replaced a 55-inch TV with a different model.
postscript
Although there was a bit of mistake in the middle, there wasn’t a lot of wrangling on the whole, or the time span was too long, close to 2 months. In the matter, I also read relevant laws and regulations. According to Article 12 of the “Regulations on the Responsibility of Certain Goods for Replacement and Return of Goodsâ€, during the period of validity of the Three Guarantees, since the manufacturer did not supply spare parts, it has not been repaired for more than 90 days since the date of repair, and the repairer should indicate in the repair status. Based on this, the seller will exchange the same model for the same type of product for free. Then, it shall seek compensation from the producers and suppliers according to law or apply for purchase and sales contracts. Article 13 Within the validity period of the Three Guarantees, if the seller meets the terms of exchange, the seller shall not return the same model and specifications, and the consumer is not willing to exchange the other models and specifications. The seller shall return the same; For products of the same specification, where the consumer is not willing to exchange and requires a return, the seller shall return the goods and collect the depreciation charge for the used goods according to these regulations.
If I do not agree with the change at the time, I should be able to apply for a return. Or wait for a return after 90 days.
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